Policies
Shipping & Returns
Everything you need to know about order processing, delivery timing, tracking, and easy returns for your phoneshell purchase.
How orders move
We keep shipping and returns simple so you can order with confidence. Here is a clear overview of how your package is processed, delivered, and handled if something is not quite right.
Shipping policy
Order processing
Orders are typically processed within 1 to 2 business days. Once your order is packed and handed to the carrier, you will receive a confirmation email with tracking details.
Delivery times
Estimated arrival
Standard shipping usually arrives within 3 to 7 business days after dispatch. Delivery times can vary during holidays, promotions, or due to carrier delays outside our control.
Returns policy
Easy returns
If your item arrives damaged, incorrect, or unused and not the right fit for your style, contact us within 14 days of delivery. Returned items should be in original condition and packaging whenever possible.
Common questions
Quick answers about shipping, tracking, and returns.
When will my order ship?
Most orders are packed and shipped within 1 to 2 business days after payment is confirmed.
How long does delivery take?
Standard delivery usually takes 3 to 7 business days after dispatch, depending on your location and carrier service.
Will I get tracking information?
Yes. Once your order ships, we send a tracking link by email so you can follow the delivery status.
What if my package is delayed?
Carrier delays can happen during busy periods or due to weather and local service disruptions. Please allow a little extra time before contacting support.
Can I return an item?
Yes. Contact us within 14 days of delivery if your item is damaged, incorrect, or eligible for return in unused condition.
How do I start a return?
Reach out through our contact page with your order number and reason for return, and our team will guide you through the next steps.