Help
Frequently asked questions
Everything you need to know about ordering from phoneshell, from shipping times to returns and product care.
FAQ
Quick answers
Browse the most common questions about shopping with phoneshell.
Shipping and returns
A simple overview of what to expect after you place your order.
When will my order be processed?
Orders are typically reviewed and processed in the order they are received, excluding weekends and holidays.
Will I receive an order confirmation?
Yes. After checkout, you should receive a confirmation email with your order details.
Are your cases protective and stylish?
That is exactly our focus. phoneshell products are designed to help protect your phone while adding a clean, attractive look.
Can I return an unused item?
Unused items may be eligible for return according to our policy terms. Please review the Shipping & Returns page before sending anything back.
What if I entered the wrong shipping address?
Contact us quickly through the contact page. If the order has not shipped yet, we may be able to update it.
Where can I shop your latest styles?
You can browse our newest designs anytime on the shop page.